Our Policies
Payment and Reservation Policy
100% non-refundable payment is due at the time of booking. We accept all major debit/credit cards. We do not accept cash.
Cancellation Policy
Purchases are 100% non-refundable. Refunds are not available for any cancellations. We highly recommend trip insurance which can be purchased upon booking. In the event you need to cancel or reschedule, you can contact us 72 HOURS before the scheduled event time for a house credit, this includes all activities at the Santa Barbara Sailing Center. Any classes, private charters, and camps that are rescheduled are subject to a 10% rebooking fee. No-shows will not receive a refund or house credit for any cruise, charter, class, camp or rentals. If you are running late for a public cruise and call before we close (9-6pm summer, 9-5pm winter), you will receive a house credit that never expires.
House Credit
We are very generous that we do not put a timeline on house credits. Most companies have a one-year expiration, our house credits do not expire. We recommend you use it ASAP. House credits redeemed at a later date are subject to paying the difference in the current cost of the cruise, charter, class, camp, or rentals. If pricing is higher, you will have to pay the difference from your initial payment. If the pricing is lower, you can only apply the house credit to the activity amount you initially purchased. You will not be refunded the difference.
Membership Cancellation Policy
All memberships auto-bill on the first of each month. If you would like to cancel your membership at any point, you must submit written notice before the first of the month. We cannot offer any refunds or credits for dues already charged.
Liability Waiver Forms
Before participating in water activities, all participants must sign a release of liability form.
Major Holidays
Any charter, class, camp, or rentals that are booked for a major holiday will be 100% non-refundable. We highly recommend trip insurance that can be purchased upon booking. These holidays consist of the following: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Year’s Day.
Specialty Cruises
Purchases are 100% non-refundable. Refunds are not available for any cancellations. If you need to cancel and contact us 72 HOURS before the scheduled cruise, you will receive house credit. Within 72 hours of the scheduled cruise, no refunds will be applied. We highly recommend purchasing trip insurance that can be purchased upon booking.
These Specialty Cruises consist of the following: Valentines Day, Music on the Water, Sipping on the Sea, Parade of Lights and New Year’s Eve.
Weather Policy
We cannot control the weather and acts of mother nature (i.e. rain, stormy seas, fog, fires, mudslides, harbor closures etc.) If weather or acts of mother nature occur, you will NOT receive a refund, you will receive house credit to use in the future. The cancellation will be determined by the Captain, Instructor, or Manager. We highly recommend purchasing trip insurance upon booking.
Cannabis Policy
Although California state law currently allows prescription and recreational cannabis to be legal, it is not legal while boating since the ocean is considered Federal Water. All illegal drugs, as well as all forms of cannabis, are not permitted on any boat for any reason in any amount. The Charterer/Renter will be held liable for the full value of the vessel should anything happen to the boat, as well as loss of income.
Alcohol Policy
Hard alcohol is not permitted aboard the Double Dolphin under any circumstances. No outside alcohol may be brought on the Double Dolphin for public cruises.. Wine can be brought aboard the Double Dolphin for private charters only. Each bottle is subject to a $25 corkage fee and no bottle over 750 ml will be permitted. No other outside alcohol is allowed. Hard alcohol, wine, and beer are all permitted aboard Private Skippered Charters free of charge.
Capacity Policy
Private charters aboard our Catalinas may have a maximum of 6 guests (not including captain) on board at all times. The Double Dolphin may have a maximum of 49 passengers (not including captain and crew) on board at all times. Infants count as a full passenger according to the U.S. Coast Guard.
Kayak/SUP Policy
Everyone participating in kayak or paddle activities must be a strong swimmer. Please see our website for equipment weight capacity. It is the renter’s responsibility to make sure the equipment is not overloaded. All minors 18 years or younger must be accompanied by an adult at all times while paddling or kayaking.
Catering Order Policy
All catering orders are 100% non-refundable and must be placed at least 96 hours prior to your scheduled departure date. If your charter is canceled for any reason, your catering order will be made available for pick up at our office.