Our Policies

Payment and Reservation Policy
100% non-refundable payment is due at the time of booking. We accept all major debit/credit cards. We do not accept cash.

Cancellation and House Credit Policies
To receive house credit, advance notice must be given by 4pm the day prior to your booking for the following:

  • Private Double Dolphin Cruises
  • Private Skippered Charters
  • Day Sails
  • Non-ASA Certification Lessons and Guided SUP/Kayak Tours.

To receive house credit, a 7-day advance notice is required for the following:

  • Corporate Regattas
  • Dining at Sea Private Charters
  • Multi-Day Skippered Charters

Membership Cancellation Policy
All memberships auto-bill on the first of each month. If you would like to cancel your membership at any point, you must submit written notice before the first of the month. We cannot offer any refunds or credits for dues already charged.

Liability Waiver Forms
Before participating in water activities, all participants must sign a release of liability form.

Inclement Weather Policy
Full refunds are available when the captain and/or manager make the call for cancellation one hour prior to your departure. Inclement weather is defined as “sea and wind conditions that are deemed potentially unsafe.” Trips operating under unfavorable conditions that do not pose any risk to boat safety (rain, fog, temperature, etc.) will still operate as scheduled. Cancellations made due to “unfavorable conditions” by 4pm the day prior to departure will result in a house credit with no expiration date.

Cannabis Policy
Although California state law currently allows prescription and recreational cannabis to be legal, it is not legal while boating since the ocean is considered Federal Water. All illegal drugs, as well as all forms of cannabis, are not permitted on any boat for any reason in any amount. The Charterer/Renter will be held liable for the full value of the vessel should anything happen to the boat, as well as loss of income.

Alcohol Policy
Hard alcohol is not permitted aboard the Double Dolphin under any circumstances. No outside alcohol may be brought on the Double Dolphin for public cruises.. Wine can be brought aboard the Double Dolphin for private charters only. Each bottle is subject to a $25 corkage fee and no bottle over 750 ml will be permitted. No other outside alcohol is allowed. Hard alcohol, wine, and beer are all permitted aboard Private Skippered Charters free of charge.

Capacity Policy
Private charters aboard our Catalinas may have a maximum of 6 guests (not including captain) on board at all times. The Double Dolphin may have a maximum of 49 passengers (not including captain and crew) on board at all times. Infants count as a full passenger according to the U.S. Coast Guard.

Kayak/SUP Policy
Everyone participating in kayak or paddle activities must be a strong swimmer. Please see our website for equipment weight capacity. It is the renter’s responsibility to make sure the equipment is not overloaded. All minors 18 years or younger must be accompanied by an adult at all times while paddling or kayaking.

Catering Order Policy
All catering orders are 100% non-refundable and must be placed at least 96 hours prior to your scheduled departure date. If your charter is canceled for any reason, your catering order will be made available for pick up at our office.